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Selected:Customer Journey MappingA3 Problem SolvingATAM (Architecture Tradeoff Analysis Method)Service Blueprinting
| Criterion |  UX Research Customer Journey Mapping |  Operations A3 Problem Solving |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 2-4 h | 45-90 min | Several meetings plus preparation and analysis; total effort depends on scope | 0.5-2 Tage |
Participantsdifferent | 4-10 | 2-5 | Evaluation team, architects, and relevant stakeholders | 6-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | A3 Report, Action Plan, Root Cause Analysis | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | LeanProblem solvingCoachingOperations | ArchitectureQualityRiskTradeoffsStakeholders | Service designOperationsJourneyBlueprint |