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Criterion
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for OODA Loop.
Decision Making
OODA Loop
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Purposedifferent
Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.
Complexitydifferent
HighMediumMediumLow
Timedifferent
1-5 Tage15-60 min je Zyklus1-3 h45-90 min
Participantsdifferent
4-121-83-103-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Logic Model, Change Objectives, Intervention Components, Evaluation PlanSituation Assessment, Decision Loop, Action UpdatesCustomer Journey Canvas, Pain Points, Experience OpportunitiesForce Field Map, Change Levers, Risk Notes
Tagsno overlap
ChangeSystems thinkingCapability
DecisionChangeLearningStrategy
JourneyCustomerService designCanvas
ChangeDecisionStrategy
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