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Criterion
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
HighHighMediumHigh
Timedifferent
1-5 Tage1-4 Wochen1-3 hHalf day
Participantsdifferent
4-126-30 Experten3-103-12
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop
Outputdifferent
Logic Model, Change Objectives, Intervention Components, Evaluation PlanExpert Forecast, Consensus Range, Assumption NotesCustomer Journey Canvas, Pain Points, Experience OpportunitiesLeverage Map, Action Strategy
Tagsno overlap
ChangeSystems thinkingCapability
ForecastingExpertsDecisionStrategy
JourneyCustomerService designCanvas
Systems thinkingChangeStrategy
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