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| Criterion |  Systems Thinking Intervention Mapping |  UX Design Customer Journey Canvas |  Systems Thinking Systems Mapping |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 1-5 Tage | 1-3 h | 1-3 h | 2-4 h |
Participantsdifferent | 4-12 | 3-10 | 3-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Customer Journey Canvas, Pain Points, Experience Opportunities | System Map, Dependencies, Leverage Points | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ChangeSystems thinkingCapability | JourneyCustomerService designCanvas | Systems thinkingMappingBoundariesChange | JourneyServiceService design |