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| Criterion |  Systems Thinking Intervention Mapping |  UX Design Customer Journey Canvas |  Decision Making Force Field Analysis |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 1-5 Tage | 1-3 h | 45-90 min | 2-4 h |
Participantsdifferent | 4-12 | 3-10 | 3-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Customer Journey Canvas, Pain Points, Experience Opportunities | Force Field Map, Change Levers, Risk Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ChangeSystems thinkingCapability | JourneyCustomerService designCanvas | ChangeDecisionStrategy | JourneyServiceService design |