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| Criterion |  Systems Thinking Intervention Mapping |  UX Design Customer Journey Canvas |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | High | Medium |
Timedifferent | 1-5 Tage | 1-3 h | 1-4 Wochen | 2-4 h |
Participantsdifferent | 4-12 | 3-10 | 6-30 Experten | 4-10 |
Formatdifferent | Workshop + async | Workshop | Async | Workshop |
Outputdifferent | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Customer Journey Canvas, Pain Points, Experience Opportunities | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ChangeSystems thinkingCapability | JourneyCustomerService designCanvas | ForecastingExpertsDecisionStrategy | JourneyServiceService design |