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Criterion
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration for Change Analysis.
Operations
Change Analysis
Purposedifferent
Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.
Complexitydifferent
HighMediumLowMedium
Timedifferent
1-5 Tage1-3 Wochen30-60 min45-120 min
Participantsdifferent
4-124-12 Beobachtungen2-102-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Logic Model, Change Objectives, Intervention Components, Evaluation PlanField Notes, Workflow Insights, Pain PointsIceberg Worksheet, Pattern Notes, Intervention IdeasChange Matrix, Cause Hypotheses, Validation Questions, Action List
Tagsno overlap
ChangeSystems thinkingCapability
UX researchObservationContext
Systems thinkingRoot causePatterns
ChangeRoot causeTroubleshootingComparison
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