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Criterion
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowHighMedium
Timedifferent
60-180 min15-30 min2-8 h1-4 h
Participantsdifferent
3-102-62-83-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Incident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRoot cause notes, CountermeasuresProblem Analysis, Decision Analysis, Risk PlanProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
IncidentTimelineSite Reliability Engineering
Root causeIncidentLeanProblem solving
Problem solvingRoot causeDecisionOperations
Root causeProblem solvingQualityIncident
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