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Criterion
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
MediumLowHighHigh
Timedifferent
60-180 min15-30 min2-8 h2-6 h
Participantsdifferent
3-102-62-83-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Incident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRoot cause notes, CountermeasuresProblem Analysis, Decision Analysis, Risk PlanEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
IncidentTimelineSite Reliability Engineering
Root causeIncidentLeanProblem solving
Problem solvingRoot causeDecisionOperations
CausalityIncidentRoot causeTimeline
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