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Criterion
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
60-180 min15-30 min45-90 min2-6 h
Participantsdifferent
3-102-62-53-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Incident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRoot cause notes, CountermeasuresA3 Report, Action Plan, Root Cause AnalysisEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
IncidentTimelineSite Reliability Engineering
Root causeIncidentLeanProblem solving
LeanProblem solvingCoachingOperations
CausalityIncidentRoot causeTimeline
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