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| Criterion |  DevOps Incident Command |  Operations Runbook |  Operations Process Mapping |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | For recurring operational tasks or incidents, the method keeps solid action logic ready. It reduces uncertainty when time pressure, role changes, or rare situations demand fast access. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | As needed | 20-60 min | 1-3 h | 30-120 min |
Participantsdifferent | 4-15 | 1-4 | 3-10 | 2-6 |
Formatdifferent | Workshop + async | Async | Workshop | Workshop |
Outputdifferent | Incident Log, Action Tracker, Stakeholder Updates | Runbook, Checklist, Escalation Path | Process Map, Handoff List, Improvement Backlog | Observation Notes, Improvement Ideas |
Tags1 shared | IncidentOperationsReliability | OperationsReliabilityDocumentation | ProcessOperationsImprovement | LeanObservationProcessOperations |