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Criterion
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumHighHighMedium
Timedifferent
As needed2-8 h2-6 h1-4 h
Participantsdifferent
4-152-83-83-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Incident Log, Action Tracker, Stakeholder UpdatesProblem Analysis, Decision Analysis, Risk PlanCurrent Reality Tree, Core Problems, Intervention IdeasProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
IncidentOperationsReliability
Problem solvingRoot causeDecisionOperations
Systems thinkingRoot causeConstraintsCausality
Root causeProblem solvingQualityIncident
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