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Criterion
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
As needed30-120 min1-3 h2-6 h
Participantsdifferent
4-152-62-83-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Incident Log, Action Tracker, Stakeholder UpdatesObservation Notes, Improvement IdeasCause Tree, Evidence Notes, CountermeasuresFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
IncidentOperationsReliability
LeanObservationProcessOperations
Root causeTreeIncidentQuality
RiskQualityOperationsRoot cause
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