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Criterion
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Purposedifferent
During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
As needed30-120 min45-90 minHalber Tag
Participantsdifferent
4-152-62-55-20
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Incident Log, Action Tracker, Stakeholder UpdatesObservation Notes, Improvement IdeasA3 Report, Action Plan, Root Cause AnalysisSimulation Notes, Gaps List, Updated Runbooks
Tags1 shared
IncidentOperationsReliability
LeanObservationProcessOperations
LeanProblem solvingCoachingOperations
ResilienceOperationsIncident
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