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Criterion
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumLowLowHigh
Timedifferent
As needed15-30 min30-60 min2-8 h
Participantsdifferent
4-152-62-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Incident Log, Action Tracker, Stakeholder UpdatesRoot cause notes, CountermeasuresIceberg Worksheet, Pattern Notes, Intervention IdeasProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
IncidentOperationsReliability
Root causeIncidentLeanProblem solving
Systems thinkingRoot causePatterns
Problem solvingRoot causeDecisionOperations
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