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| Criterion |  Product Strategy Impact Mapping |  UX Research Contextual Inquiry |  Operations Gemba Walk |  UX Research Diary Study |
|---|---|---|---|---|
Purposedifferent | When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 45-90 min | 1-3 Wochen | 30-120 min | 1-4 Wochen |
Participantsdifferent | 3-8 | 4-12 Beobachtungen | 2-6 | 5-20 |
Formatdifferent | Workshop | Workshop + async | Workshop | Async |
Outputdifferent | Impact Map, Outcome Hypotheses, Delivery Options | Field Notes, Workflow Insights, Pain Points | Observation Notes, Improvement Ideas | Diary Entries, Longitudinal Patterns, Experience Timeline |
Tagsno overlap | OutcomesStrategyBehaviorPlanning | UX researchObservationContext | LeanObservationProcessOperations | UX researchTrackingBehavior |