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Criterion
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for ALPEN Method
Operations
ALPEN Method
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumMediumLowLow
Timedifferent
45-90 min1-3 Wochen10-20 min daily30-120 min
Participantsdifferent
3-84-12 Beobachtungen12-6
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop
Outputdifferent
Impact Map, Outcome Hypotheses, Delivery OptionsField Notes, Workflow Insights, Pain PointsDaily Plan, Time Estimates, Review NotesObservation Notes, Improvement Ideas
Tagsno overlap
OutcomesStrategyBehaviorPlanning
UX researchObservationContext
PlanningTime managementProductivityOperations
LeanObservationProcessOperations
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