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Criterion
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowLowLowMedium
Timedifferent
30-60 min30-120 min20-45 min45-90 min
Participantsdifferent
2-102-61-102-5
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Iceberg Worksheet, Pattern Notes, Intervention IdeasObservation Notes, Improvement IdeasBehavior Over Time Graph, Trend Hypotheses, Key EventsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
Systems thinkingRoot causePatterns
LeanObservationProcessOperations
Systems thinkingPatternsDynamics
LeanProblem solvingCoachingOperations
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