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Criterion
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Purposedifferent
The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.
Complexitydifferent
LowHighMediumLow
Timedifferent
30-60 min1 Tag bis mehrere Wochen45-90 min20-45 min
Participantsdifferent
2-104-102-51-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Iceberg Worksheet, Pattern Notes, Intervention IdeasProblem Statement, Prototype, Test LearningsA3 Report, Action Plan, Root Cause AnalysisBehavior Over Time Graph, Trend Hypotheses, Key Events
Tagsno overlap
Systems thinkingRoot causePatterns
InnovationPrototypeResearch
LeanProblem solvingCoachingOperations
Systems thinkingPatternsDynamics
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