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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
30-240 min20-40 min initial, dann laufend30-180 min90-180 min
Participantsdifferent
1-63-151-63-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryROAM Board, Owner ListFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaGQM Table, Metric Profiles
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
RiskAgileTrackingAlignment
TroubleshootingDiagnosisEngineering
MetricsMeasurementEngineeringAlignment
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