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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Change Analysis.
Operations
Change Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
30-240 min2-8 h45-120 min45-90 min
Participantsdifferent
1-62-82-62-5
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryProblem Analysis, Decision Analysis, Risk PlanChange Matrix, Cause Hypotheses, Validation Questions, Action ListA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
Problem solvingRoot causeDecisionOperations
ChangeRoot causeTroubleshootingComparison
LeanProblem solvingCoachingOperations
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