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Selected:Hypothesis-Driven TroubleshootingJobs to Be DoneFailure Mode and Effects AnalysisKepner-Tregoe
| Criterion | ![]() Engineering Hypothesis-Driven Troubleshooting | ![]() Product Discovery Jobs to Be Done | ![]() Operations Failure Mode and Effects Analysis | ![]() Operations Kepner-Tregoe |
|---|---|---|---|---|
Purposedifferent | When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 30-240 min | 1-3 Wochen | 2-6 h | 2-8 h |
Participantsdifferent | 1-6 | 5-12 Interviews | 3-10 | 2-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Hypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary | Job Stories, Outcome Statements, Opportunity List | FMEA Table, Risk Priority, Mitigation Actions | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | TroubleshootingProblem solvingDiagnosis | CustomerOutcomesNeeds | RiskQualityOperationsRoot cause | Problem solvingRoot causeDecisionOperations |



