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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
30-240 min30-180 min1-3 h2-8 h
Participantsdifferent
1-61-61-82-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaArgument Map, Evidence Gaps, Decision RationaleProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
TroubleshootingDiagnosisEngineering
SensemakingDecisionRationale
Problem solvingRoot causeDecisionOperations
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