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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration of DIBB with its method-specific working model.
Product Strategy
DIBB
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.DIBB helps clarify target groups, value, goals, and priorities by making the logic behind a decision explicit. It captures results as a DIBB document, belief list, bet list, and learning report.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.
Complexitydifferent
MediumLowMediumLow
Timedifferent
30-240 min1-2 h30-180 min60-90 min
Participantsdifferent
1-62-81-64-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryDIBB document, Belief list, Bet list, Learning reportFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaProblem Cluster, Prioritized Challenge, Experiment
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
StrategyDecisionAssumptionsHypothesis
TroubleshootingDiagnosisEngineering
FacilitationDecisionProblem solvingWorkshop
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