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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-240 min60-120 min30-180 min15-30 min
Participantsdifferent
1-62-81-62-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaRoot cause notes, Countermeasures
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
ContradictionsInnovationProblem solving
TroubleshootingDiagnosisEngineering
Root causeIncidentLeanProblem solving
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