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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-240 min45-120 min1-3 h15-30 min
Participantsdifferent
1-62-61-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryChange Matrix, Cause Hypotheses, Validation Questions, Action ListArgument Map, Evidence Gaps, Decision RationaleRoot cause notes, Countermeasures
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
ChangeRoot causeTroubleshootingComparison
SensemakingDecisionRationale
Root causeIncidentLeanProblem solving
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