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Criterion
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowHighMedium
Timedifferent
30-240 min15-30 min2-6 h1-4 h
Participantsdifferent
1-62-63-103-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Hypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryRoot cause notes, CountermeasuresFMEA Table, Risk Priority, Mitigation ActionsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
TroubleshootingProblem solvingDiagnosis
Root causeIncidentLeanProblem solving
RiskQualityOperationsRoot cause
Root causeProblem solvingQualityIncident
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