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| Criterion |  Innovation How Might We |  Operations Process Mapping |  DevOps Incident Command |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | With a stuck problem carrying many implicit assumptions, the method translates observations into open, workable questions. It sharpens the problem frame without pre-thinking the solution, turning frustration or fuzziness into a search space with clear direction. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Low | Medium | Medium | Low |
Timedifferent | 30–45 min | 1-3 h | As needed | 30-120 min |
Participantsdifferent | 1-10 | 3-10 | 4-15 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | HMW Questions, Challenge Framing, Idea Prompts | Process Map, Handoff List, Improvement Backlog | Incident Log, Action Tracker, Stakeholder Updates | Observation Notes, Improvement Ideas |
Tagsno overlap | FramingOpportunityIdeationQuestions | ProcessOperationsImprovement | IncidentOperationsReliability | LeanObservationProcessOperations |