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Criterion
How Might We
Innovation
How Might We
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Purposedifferent
With a stuck problem carrying many implicit assumptions, the method translates observations into open, workable questions. It sharpens the problem frame without pre-thinking the solution, turning frustration or fuzziness into a search space with clear direction.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
30–45 min1-3 hAs neededHalber Tag
Participantsdifferent
1-103-104-155-20
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HMW Questions, Challenge Framing, Idea PromptsProcess Map, Handoff List, Improvement BacklogIncident Log, Action Tracker, Stakeholder UpdatesSimulation Notes, Gaps List, Updated Runbooks
Tagsno overlap
FramingOpportunityIdeationQuestions
ProcessOperationsImprovement
IncidentOperationsReliability
ResilienceOperationsIncident
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