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Criterion
How Might We
Innovation
How Might We
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
With a stuck problem carrying many implicit assumptions, the method translates observations into open, workable questions. It sharpens the problem frame without pre-thinking the solution, turning frustration or fuzziness into a search space with clear direction.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
LowMediumMediumLow
Timedifferent
30–45 min1-3 Tage30-60 min je Interview30–60 min per interview
Participantsdifferent
1-10Internes Team5-12 Interviews1 participant per interview
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HMW Questions, Challenge Framing, Idea PromptsPersona Profiles, Needs Summary, Scenario NotesProblem Evidence, Risk Notes, Customer SegmentsInterview Notes, Themes, Insight Summary
Tagsno overlap
FramingOpportunityIdeationQuestions
ResearchCustomerSynthesis
DiscoveryInterviewsValidation
QualitativeResearchCustomerDiscovery
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