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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
120 min initial, dann laufend1-4 h60-120 min15-30 min
Participantsdifferent
3-63-82-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanCommunication Canvas, Stakeholder Messages, Architecture Communication PlanRoot cause notes, Countermeasures
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Root causeProblem solvingQualityIncident
ArchitectureCommunicationStakeholdersCanvas
Root causeIncidentLeanProblem solving
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