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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
MediumHighLowMedium
Timedifferent
120 min initial, dann laufendHalf day60–90 min90-180 min
Participantsdifferent
3-63-122-83-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardLeverage Map, Action StrategyStakeholder Map, Engagement Plan, Risk NotesGQM Table, Metric Profiles
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Systems thinkingChangeStrategy
StakeholdersAlignmentFacilitationChange
MetricsMeasurementEngineeringAlignment
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