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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
120 min initial, dann laufendHalf day60-120 minHalber Tag bis mehrere Wochen
Participantsdifferent
3-63-122-84-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardLeverage Map, Action StrategyConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsBalanced Scorecard, Strategic Measures, Initiative Map
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Systems thinkingChangeStrategy
Theory of ConstraintsAssumptionsSystems thinking
StrategyMetricsExecution
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