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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
MediumHighHighHigh
Timedifferent
120 min initial, dann laufendHalf dayHalber Tag bis mehrere Wochen2-4 h
Participantsdifferent
3-63-124-123-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardLeverage Map, Action StrategyBalanced Scorecard, Strategic Measures, Initiative MapFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Systems thinkingChangeStrategy
StrategyMetricsExecution
Theory of ConstraintsSystems thinkingChange
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