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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitysame
MediumMediumMedium
Timedifferent
120 min initial, dann laufend1-2 Tage90-180 min
Participantsdifferent
3-610-503-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardKano Matrix, Feature Classes, Priority ThemesGQM Table, Metric Profiles
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
SatisfactionPrioritizationCustomer
MetricsMeasurementEngineeringAlignment
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
A paper-based illustration representing North Star Metric with its core stages and visible working result.
Growth
North Star Metric
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs