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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
120 min initial, dann laufend60-180 min2-4 hMehrere Tage bis Wochen
Participantsdifferent
3-63-102-62-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsBarrier Inventory, Failure Analysis per Barrier, Action BacklogMORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
IncidentTimelineSite Reliability Engineering
Root causeSafetyIncident
Root causeSafetySystemicIncident
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