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| Criterion | ![]() UX Research HEART Framework | ![]() DevOps Incident Timeline Analysis | ![]() Operations Barrier Analysis | ![]() Operations MORT Analysis |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 120 min initial, dann laufend | 60-180 min | 2-4 h | Mehrere Tage bis Wochen |
Participantsdifferent | 3-6 | 3-10 | 2-6 | 2-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Incident Timeline, Evidence Log, Delay Analysis, Improvement Actions | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | IncidentTimelineSite Reliability Engineering | Root causeSafetyIncident | Root causeSafetySystemicIncident |



