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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Empathy Mapping
UX Research
Empathy Mapping
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
Paper illustration for Diary Study.
UX Research
Diary Study
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
120 min initial, dann laufend30–60 min2-6 h1-4 Wochen
Participantsdifferent
3-64-82-85-20
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncAsync
Outputdifferent
HEART-GSM Table, DashboardEmpathy Map, Assumptions List, Research GapsEvent Model, UI Flow, Commands, Read ModelsDiary Entries, Longitudinal Patterns, Experience Timeline
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
SynthesisQualitativeWorkshop
EventsBlueprintDomain-Driven DesignBehavior
UX researchTrackingBehavior
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