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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of a Business Model Canvas with nine connected compartments, a few notes and symbols for customers, delivery and economic relationships.
Business Strategy
Business Model Canvas
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.The Business Model Canvas condenses a business model to its key building blocks and assumptions. It makes variants quickly comparable and reveals gaps before validation or implementation begins.
Complexitydifferent
MediumHighHighMedium
Timedifferent
120 min initial, dann laufend1 Tag bis mehrere WochenHalber Tag bis mehrere Wochen1-2 h
Participantsdifferent
3-64-104-122-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardProblem Statement, Prototype, Test LearningsBalanced Scorecard, Strategic Measures, Initiative MapBusiness Model Canvas, Assumption List, Business Hypotheses
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
InnovationPrototypeResearch
StrategyMetricsExecution
Business modelStrategyValueInnovation
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