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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.
Complexitydifferent
MediumHighLowHigh
Timedifferent
120 min initial, dann laufend1-4 Wochen45-90 minHalber Tag bis mehrere Wochen
Participantsdifferent
3-66-30 Experten3-124-12
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardExpert Forecast, Consensus Range, Assumption NotesForce Field Map, Change Levers, Risk NotesBalanced Scorecard, Strategic Measures, Initiative Map
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ForecastingExpertsDecisionStrategy
ChangeDecisionStrategy
StrategyMetricsExecution
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