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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend1-3 h1-4 Wochen60-180 min
Participantsdifferent
3-61-86-30 Experten4-20
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardArgument Map, Evidence Gaps, Decision RationaleExpert Forecast, Consensus Range, Assumption NotesCynefin Map, Domain-specific Actions, Sensemaking Notes
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
SensemakingDecisionRationale
ForecastingExpertsDecisionStrategy
ComplexitySensemakingDecision
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