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| Criterion |  UX Research HEART Framework |  UX Research Affinity Diagramming |  Operations 8D Problem Solving |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 120 min initial, dann laufend | 45–90 min | 1-6 Wochen |
Participantsdifferent | 3-6 | 3-10 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Theme clusters, Insight statements, Opportunity areas | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | SynthesisQualitativeRoot cause | QualityProblem solvingRoot cause |
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