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| Criterion |  UX Research HEART Framework |  Operations ABC Analysis |  Operations 5 Whys |  Operations Root Cause Analysis |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 120 min initial, dann laufend | 30-60 min | 15-30 min | 1-4 h |
Participantsdifferent | 3-6 | 1-5 | 2-6 | 3-8 |
Formatdifferent | Workshop + async | Async | Workshop | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | ABC Classification, Focus Rules, Control List | Root cause notes, Countermeasures | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | PrioritizationOperationsPortfolio | Root causeIncidentLeanProblem solving | Root causeProblem solvingQualityIncident |