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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitysame
MediumMediumMediumMedium
Timedifferent
120 min initial, dann laufend45-90 min2-4 h1-4 h
Participantsdifferent
3-62-52-63-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardA3 Report, Action Plan, Root Cause AnalysisFamily Tree Diagram, Pattern Notes, Systemic MeasuresProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
LeanProblem solvingCoachingOperations
Root causePatternsIncidentSystemic
Root causeProblem solvingQualityIncident
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