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| Criterion |  UX Research HEART Framework |  Operations A3 Problem Solving |  Facilitation Decision Jam |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 120 min initial, dann laufend | 45-90 min | 60-90 min | 1-3 h |
Participantsdifferent | 3-6 | 2-5 | 4-10 | 5-30 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | A3 Report, Action Plan, Root Cause Analysis | Problem Cluster, Prioritized Challenge, Experiment | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | LeanProblem solvingCoachingOperations | FacilitationDecisionProblem solvingWorkshop | FacilitationConsensusWorkshopAlignment |