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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowHighMedium
Timedifferent
120 min initial, dann laufend15-30 minSeveral meetings plus preparation and analysis; total effort depends on scope1-4 h
Participantsdifferent
3-62-6Evaluation team, architects, and relevant stakeholders3-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardRoot cause notes, CountermeasuresPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Root causeIncidentLeanProblem solving
ArchitectureQualityRiskTradeoffsStakeholders
Root causeProblem solvingQualityIncident
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