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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumLowHighHigh
Timedifferent
120 min initial, dann laufend15-30 minSeveral meetings plus preparation and analysis; total effort depends on scope2-6 h
Participantsdifferent
3-62-6Evaluation team, architects, and relevant stakeholders3-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardRoot cause notes, CountermeasuresPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Root causeIncidentLeanProblem solving
ArchitectureQualityRiskTradeoffsStakeholders
RiskQualityOperationsRoot cause
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