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| Criterion |  Engineering Goal Question Metric |  Operations Gemba Walk |  Operations A3 Problem Solving |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 90-180 min | 30-120 min | 45-90 min | 120 min initial, dann laufend |
Participantsdifferent | 3-6 | 2-6 | 2-5 | 3-6 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | GQM Table, Metric Profiles | Observation Notes, Improvement Ideas | A3 Report, Action Plan, Root Cause Analysis | HEART-GSM Table, Dashboard |
Tagsno overlap | MetricsMeasurementEngineeringAlignment | LeanObservationProcessOperations | LeanProblem solvingCoachingOperations | MetricsUX researchMeasurementSatisfaction |