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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Theory of Constraints.
Operations
Theory of Constraints
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
LowHighMediumMedium
Timedifferent
30-120 min2-4 h Analyse, laufend45-90 min1-3 h
Participantsdifferent
2-63-122-53-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasConstraint Map, Improvement Plan, Flow MetricsA3 Report, Action Plan, Root Cause AnalysisProcess Map, Handoff List, Improvement Backlog
Tags1 shared
LeanObservationProcessOperations
OperationsConstraintsFlowImprovement
LeanProblem solvingCoachingOperations
ProcessOperationsImprovement
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