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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.
Complexitydifferent
LowLowMediumLow
Timedifferent
30-120 min30-60 min1-3 h30-60 min
Participantsdifferent
2-63-123-103-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasStart Stop Continue Board, Improvement ActionsProcess Map, Handoff List, Improvement BacklogEmotion Board, Themes, Action Items
Tagsno overlap
LeanObservationProcessOperations
RetrospectiveImprovementTeamReflection
ProcessOperationsImprovement
RetrospectiveTeamReflection
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