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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Paper illustration for Learning Review.
Operations
Learning Review
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
LowLowMediumMedium
Timedifferent
30-120 min30-60 min1-3 h1-3 h
Participantsdifferent
2-63-123-103-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasStart Stop Continue Board, Improvement ActionsLearning Review Notes, System Factors, Improvement ActionsProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
LeanObservationProcessOperations
RetrospectiveImprovementTeamReflection
LearningRetrospectiveIncidentOperations
ProcessOperationsImprovement
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